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On The Fly Support

The action of assisting a user of a system in achieving the expected performance. Wikipedia: Troubleshooting

  • Wikipedia: On the fly
  • Wikipedia: Tutorial

    • ">On the fly support can be given by performing a walk-through step by step process in a synchronous form (troubleshooting), or by developing appropriate self-training material (tutorials). (Source: Mathieu Plourde)

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